Being able to contact your shared web hosting supplier whenever you have any sort of questions or experience any troubles is very important and how fast they'll answer and react can be essential, especially if your web site is business-oriented, as longer downtime often means losing potential customers. The support solutions are also a quick way to distinguish actual suppliers from resellers. The second in most cases answer just to e-mails or support tickets and you'll have to wait for a day or longer so as to get a reply. When the issue involves a couple of responses, you will end up losing a few days so as to have a basic problem solved. When you use the services of a genuine and trustworthy web hosting provider, you will be able to connect with the support anytime and get a prompt response no matter what the problem or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Shared Web Hosting
We provide 24/7 billing, customer and tech support for our shared web hosting
. Even if you aren't our customer yet and you have questions, we will help you without delay and supply you with the needed info, to give you the choice to make the very best decision when you acquire a new website hosting account. We're available any time, including holidays and weekends, and we supply numerous ways of communication to contact us - phone, live chat, emails and support tickets. For your benefit, we have several phone numbers internationally, so you will be able to call the one that is closer to you. The maximum response time for your e-mail messages and your tickets is one hour. The standard response time is no more than 15-20 min, which means that you can forget about waiting for days and nights to receive assistance for any task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Servers
We know how crucial it is to get quick assistance, especially when your site is not working properly for some reason. Our semi-dedicated servers
include 24/7 customer and tech support, which means that if anything comes up, you'll be able to use plenty of ways to get in touch with us - phone line with a few local numbers internationally, live chat, emails and tickets. The first two choices are for pre-sales, billing and common matters, which means that if you do not have an account yet, for instance, you can get extra info about our services, or we will assist you with less difficult technical issues. The other two methods are for strictly tech problems or everything which is more time-consuming considering that it's easier to track the conversation between you and our support team. The warranted maximum response time for them is only an hour, the actual one - 15-20 min, so you will not need to wait for a whole day so as to get support as you may have to do with various other providers.
24/7 Customer Support in VPS Servers
If you purchase a VPS server
from our company, you can use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, we have several local telephone numbers in the U.S.A., Great Britain and Australia along with a live chat service. When you are an existing customer and you want help with a technical issue which requires additional time to investigate or resolve, you will be able to open a ticket from your billing account or you can send an e-mail and we will handle the problem and send you a response within 1 hour. The response time is guaranteed 24/7, including weekends and holidays, however for the majority of problems it takes a maximum of 30 mins to get support. Our support service covers the VPS as well as all pre-installed software it features, so in case you'd like to have help with third-party apps, you will be able to check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
All of the dedicated server
packages that we supply include 24/7 support through several methods of communication and with a one-hour maximum response time warranty. When you want to find out more about the packages or you have any kind of billing or general questions, you'll be able to call one of the local numbers we have globally or you may use our live chat support and speak with a live representative. For solely tech difficulties which require some help from a technical support person or an administrator, you will be able to open a ticket from your billing Control Panel or you can send an e-mail, because these channels are more appropriate to monitor a certain matter. The answer time for them rarely surpasses 30 mins, so you can forget about having to wait for a full day to receive assistance. The support service is available for any kind of server-related matters, including the pre-installed software. If you need support for third-party apps, you can consider obtaining the Managed Services upgrade that we supply for all packages.