If you have ever had a shared web hosting account in the past or you have dealt with any other type of online service, you probably know from your own experience that for some things it is better to talk to a live person over the phone than to exchange support tickets or e-mail messages. In order to know more about a specific service before you order it or if something small has to be done, for example, it is far easier and faster to get it done in real time. When you're given the option to connect with representatives by phone, it is also very likely that you're dealing with a real website hosting supplier, not just a reseller. The level of support that you'll get on the telephone differs between different providers - from standard matters to professional technical support. Usually most of the suppliers offer pre-sales assistance and first level phone support, while more complicated tech matters are handled through electronic mail or tickets.
Phone Support in Shared Web Hosting
As we have live telephone support 14 hrs daily, you're able to call us and talk to our customer support agents to learn more about any of the shared web hosting that we supply and make sure that our servers meet the system requirements for your sites before you purchase anything. For your benefit, we have phone numbers on three continents so that you can call the one closer to you - in the USA, the United Kingdom or Australia. In case you're already an existing customer, you'll be able to give us a call about general and billing matters, and even about some tech issues. If the issue is strictly technical or it requires longer time to analyze, you'll have to use our ticketing system, which will allow both you and our technical support team to track the info provided by both sides.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be certain that there will always be somebody to help you when you have any queries about the semi-dedicated server packages that we provide. Whether you need to learn more about the plans, you have a billing issue or some general issue, you can give us a call. Despite the fact that some more complicated troubles may need a support ticket in order to give some time to our tech support crew to analyze, we are able to assist you with various tech questions on the phone as well, saving you precious time and efforts. Since we have data centers on three different continents - in the U.S.A., the United Kingdom and Australia, we have local telephone lines in these countries as well. In case you're in a different country, we have an international number where you will be able to contact us.