If you’ve got a website, a problem can always emerge and it does not automatically have to be connected with the hosting service. For instance, something might go wrong when you bring a web-based app up to date or some vital data can be edited or deleted accidentally. No matter what the nature of the problem may be, you’ll have to touch base with the tech support team and request them to retrieve a backup or to help you resolve the problem that you are encountering. How promptly they’ll do it will determine the period of time that your websites will be unavailable. For certain sites like social networks or e-shops, a prolonged downtime often equals lost customers and cash. With this in mind, it is exceptionally important to use the services of a web hosting company that offers not only a good customer service, but also a well-timed one.
One-Hour Response Guarantee in Shared Web Hosting
If you are using any of our shared web hosting and you have a query or chance upon some complication, you can touch base with us 24/7/365 by submitting a technical support ticket or by sending an email and we guarantee that you’ll have a reply in less than sixty minutes. In case the issue can be solved, we’ll do it before we reply, while if there is something that you need to do on your end, we will provide you with all the necessary information – what workable solutions to try, what settings to check, and so on. Normally, you will receive a response within maximum 30 minutes, which suggests that waiting around for hours or even for more than one day to get support is something impossible. Our 60-minute reply time guarantee is valid for any question that you might have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you submit a client support ticket through your hosting Control Panel or write an email related to your semi-dedicated server, you’ll have an answer within no more than 60 minutes. You can touch base with us at all times with regard to general, technical or billing issues and due to the fact that we are available to you 24 hours a day, 7 days a week, 365 days a year, you’ll always obtain assistance in a timely manner. Depending on the particular issue or question, we’ll give you more details, eliminate the predicament if it’s been caused by something within our reach or advise you on what actions to take if you have to fine-tune a specific setting for a web app that we do not have access to. You can just forget about waiting around for a day for each response. In reality, in most cases we respond to tickets and emails within 20-25 minutes max.