A live chat is among the methods of communication offered by some hosting suppliers as a part of their support service. Depending on the company, the chat is used for billing, pre-sales and/or technical assistance. This way of communication is quicker as compared to a support ticket and it'll make it less likely to misspell or misunderstand a word in comparison to a call with a representative. What's more, when the trouble that you have needs some time to be examined and taken care of, you'll be able to do something else meanwhile rather than just waiting, as you would have to do when you call. Also, you can employ a live chat support service completely free provided that you have Internet access even when your website hosting supplier is located in a different country and they do not have a local telephone number that you can call.
Live Chat Support in Shared Web Hosting
We provide a live chat assistance service for all of the shared web hosting that we offer and we're able to assist you with almost everything live. In case you do not have an account with our company yet, we'll provide you with more information about the packages in order to help you to choose the most suitable package. In case you are an active client, we're able to help you with any general or billing matter as well as with numerous common technical troubles, such as an e-mail address installation in a desktop e-mail client. If you are unable to give us a call for some reason or you are in some country where we do not have a local phone number, the live chat will be the best option to get in touch with us. Certainly, some matters need more time to analyze and test, so you'll have to open a support ticket to our technicians, however, we will save you time and assist you with numerous troubles on the chat.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we supply is online every single day, even on holidays and weekends. It is the most effective way to learn more details about our semi-dedicated servers in case you do not have an account yet or to get an issue resolved if you are a client and our customer care representatives will help you promptly regardless of the time of the day you join our chat. In case you are unsure which plan is more suitable for your web sites, if you need a piece of advice whether you should acquire a specific upgrade and how to order it or when you have troubles setting up an email account on your computer system, you'll be able to contact us and we'll supply you with the required information right away. Our live chat is available even after our phone lines go off for the day, so when you have an account with us, you can be sure that you'll always benefit from prompt assistance with any question or issue that pops up.