In case you’ve bought a web hosting plan and you have some questions about a concrete feature/function, or in case you have come across a certain difficulty and you need support, you should be able to get in touch with the respective help desk staff. All web hosting providers deploy a ticketing system no matter if they offer other ways of contacting them apart from it or not, because the fastest way to resolve an issue most often is to send a ticket. This kind of correspondence renders the replies sent by both parties easy to track and allows the customer care team members to escalate the case in case, for instance, a server administrator should get involved. In the general case, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which implies that you’ll need to use no less than 2 different accounts to touch base with the customer care team and to actually administer the hosting space. Constantly switching from one account to another can be a headache, not to mention the fact that it takes quite a lot of time for the vast majority of web hosting providers to reply to the ticket requests themselves.
Integrated Ticketing System in Shared Web Hosting
The ticketing system that we use for our shared web hosting is not separate from the hosting account. It is an essential part of our all-encompassing Hepsia Control Panel and you’ll be able to access it at any given time with just several mouse clicks, without ever signing out of your account. The ticketing system offers a quick-search box, so you can track down the status of practically any ticket that you have sent in the past, if needed. On top of that, you can see knowledge base articles that are relevant to various problem categories, which you can select, so you can find out how to tackle a specific problem before you actually open a ticket. The ticket response time is no more than 60 minutes, which goes to say that you can obtain prompt assistance at any particular moment and if our customer care staff recommends that you should do something in your account, you can do it momentarily without the need to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we are using is integrated into the Hepsia Control Panel, which we’ve created for our semi-dedicated servers, which implies that you won’t require an additional support platform to contact our client service staff – you can do this on the spot the moment you bump into a difficulty. Submitting a new ticket takes a couple of clicks of the mouse and finding an older one is just as easy. Using our intelligent search box, you can swiftly find any ticket that you’ve opened in the past. You can post a ticket at any moment whatsoever as our customer care team representatives are at your disposal 365 days a year and reply in no more than an hour, although it rarely takes this much to obtain assistance. With Hepsia, you will have everything in one location and you can just forget about using 2 or more platforms to solve a simple issue.