1 hour ticket response
Our team of customer service technicians is devoted to providing swift answers to each of your inquiries. We will review your ticket immediately after it’s been received and will get back to you with a solution to the problem within less than 1 hour after the trouble ticket submission. As a matter of fact, our average technical support ticket response time is 20 minutes.
A First–Class Client Care Service
Each member of our customer support team has lots of years of experience in the shared web hosting realm and the vast majority of them have been with us for at least 5 years. They are all prepared to respond to all your requests in the most efficient way possible.
A User–Friendly Help Center Section
Integrated into the Web Control Panel is an intuitive Help section, which offers various sources of information. You can search through a constantly updated knowledge base featuring web hosting account management articles and web site management articles, check out our step–by–step video tutorials or refer to our F.A.Q. section.