Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • In the Web Control Panel you can find a detailed Help section offering a variety of instructional articles and frequently asked questions. They are compiled by our support team of skilled techs. Simply type in your question and our smart platform will return the most suitable answer.

  • Top quality support service
  • How–To Video Clips

  • For those who want to learn how to sort out a typically experienced issue by watching a tutorial video clip, we have added a compilation of video tutorials to our Web Control Panel. All the educational video clips are short and easy to understand. They offer you visual presentations of different site management tasks.

  • Intuitive help center
  • A 60–Minute Response Guarantee

  • Our semi–dedicated servers are backed up by a 24/7/365 client care service and include a 60–minute support ticket response time guarantee. Our professional support engineers will be available 24–7–365 and will rectify any issue that you may possibly stumble upon within less than sixty minutes after the technical support ticket submission. In most instances, an answer will be provided to you within 20 minutes.