Customer Support Channels
A One–Hour Support Ticket Response Time Guarantee
All your help requests will be replied to in no more than one hour after the ticket or e–mail is received. If your case needs further assistance from an admin, we will direct the ticket or the email to the person on duty, in a timely manner then leave a comment to inform you that more time will be needed for finding a solution. And if you take advantage of our Managed Services package, any of the services included there will be performed whenever you choose.
A Topflight Technical Support Service
If you require any help working with our Web Control Panel or with any of the apps that we’ve preinstalled on the dedicated hosting server on your behalf, do not hesitate to contact our customer support staff at any moment through the ticketing system. Also, in case you require assistance administering your dedicated hosting server, you can make use of the Managed Services package, that includes weekly OS updates, problem troubleshooting and installation services, server monitoring and restarting procedures, backup disk space, etc.
A User–Friendly Help Section
We have provided the Web Control Panel with a fully detailed knowledge base, which offers elaborate explanations of all its features and functions. Furthermore, we have made in–depth video tutorials that will further teach you how to perform a particular operation or solve a typically experienced problem. The instructional articles and the tutorial video clips are readily accessible from every Web Control Panel section via the Help and Videos buttons situated in the top right corner.